Shipping policy

Shipping Policy

Last updated: September 7, 2026

Thank you for visiting and shopping at Timeless Keepsakes.

This Shipping Policy explains our order processing, shipping, delivery, tracking, and related procedures.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Business days are Monday through Friday, excluding U.S. federal holidays.

During holidays, sales events, periods of unusually high order volume, or other circumstances outside our reasonable control, processing may take longer.

Estimated Delivery Times

Estimated delivery times vary depending on the destination, product availability, fulfillment location, carrier, and shipping method.

Typical estimated delivery times are:

United States: approximately 5–12 business days

International orders: approximately 7–20 business days

These timeframes are estimates and are not guaranteed delivery dates.

Third-Party Fulfillment

Some products may be stored, processed, or shipped by third-party fulfillment providers.

As a result, products in the same order may occasionally arrive in separate packages or from different fulfillment locations.

Shipping Confirmation and Tracking

When tracking information is available, customers will receive a shipping confirmation email after the order has been dispatched.

Tracking information may require several business days to become active in the carrier's system.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, contact us immediately at:

support@timelesskeepsakes.shop

We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.

We are not responsible for delivery problems caused by incorrect or incomplete addresses submitted by the customer.

Delivery Delays

Delivery may be delayed due to circumstances outside our control, including:

  • Carrier delays
  • Severe weather
  • Customs inspections
  • Holiday congestion
  • Natural disasters
  • Transportation disruptions
  • Incorrect or incomplete delivery information

We will provide reasonable assistance when a shipment is significantly delayed.

Lost Packages

If tracking indicates that your package has not arrived within a reasonable period after the expected delivery date, contact us at:

support@timelesskeepsakes.shop

We may ask you to confirm your shipping address and check with household members, neighbors, the carrier, or your local postal facility.

Packages Marked Delivered

If a carrier marks your package as delivered but you cannot locate it, please:

  1. Verify the shipping address on your order.
  2. Check around your property and delivery area.
  3. Ask household members or neighbors.
  4. Contact the shipping carrier.

If the package still cannot be located, contact us and we will review the matter.

Customs, Duties, and Taxes

International customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges assessed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the customer's responsibility.

Contact Us

For questions regarding shipping, contact:

Timeless Keepsakes
MINNICK'S CONSTRUCTION LLC
5130 Northwood Ct
North Fort Myers, Florida 33917
United States

Email: support@timelesskeepsakes.shop
Phone: +1 724-498-5770